Refund policy

At Vellic Labs, we take pride in the quality of our products and are committed to ensuring you are completely satisfied with your wellness journey.

The Vellic Guarantee

We accept returns on all unopened and undamaged products within 30 days of the delivery date. Due to the nature of wellness and dietary products, we cannot accept returns on opened containers for safety and hygiene reasons.

How to Initiate a Return

1. Contact Us: Please email our support team at support@velliclabs.com with your order number and the reason for your request.

2. Verification: Our team will verify your order details and provide specific instructions on where to ship the item.

3. Shipping: Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected to ensure it is in its original, sealed condition, we will process your refund. A credit will be applied to your original method of payment within 5–7 business days.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact us at support@velliclabs.com immediately upon arrival. We will prioritize a replacement or resolution for you right away at no additional cost.