Refund policy
At Vellic Labs, we take pride in the quality of our products and are committed to ensuring you are completely satisfied with your wellness journey.
Our 90-Day "Love Your Results" Guarantee — Peptide Hair Growth Serum
We know healthy hair takes time, so we give you a full 90 days to see how the Peptide Hair Growth Serum works for you. Go ahead and use the entire bottle — if you're not happy with your results, simply contact our support team at within 90 days of your delivery date for a full refund. There's nothing to ship back, even if the bottle is empty. This satisfaction guarantee is limited to one refund per customer.
30-Day Returns — All Other Products
For all other Vellic Labs products, we accept returns on unopened and undamaged items within 30 days of the delivery date. Due to the nature of wellness and dietary products, we cannot accept returns on opened containers for safety and hygiene reasons.
How to Initiate a Return or Refund
- Contact Us: Email our support team at with your order number and the reason for your request.
- Verification: Our team will verify your order details and, where a return is required, provide specific instructions on where to ship the item.
- Shipping (returns only): For 30-day product returns, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service. No return shipment is required for the 90-day Hair Growth Serum guarantee.
Refunds
Once your refund is approved — and, for 30-day returns, once the item is received and inspected to ensure it is in its original, sealed condition — we will process your refund. A credit will be applied to your original method of payment within 5–7 business days.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact us at immediately upon arrival. We will prioritize a replacement or resolution for you right away at no additional cost.